Posting jewellery to someone you have never met is a leap, so here is what you can check before you do.
A registered second-hand dealer
Mail Your Gold is registered with Consumer Affairs Victoria as a second-hand dealer, registration SHD-0018514, ABN 89 955 776 983. That registration means we must verify every seller's identity, keep a record of every item we buy, hold purchased items unaltered for 7 days and make our records available to Victoria Police. You can confirm it yourself on the public register; see dealer registration & business details.
Your gold stays yours until you say otherwise
Sending jewellery for assessment is not a sale. Every item is photographed on arrival, tested and weighed, and you receive an itemised written offer showing purity, grams, rate per gram and the total. Accept and we pay by bank transfer to the account in your name; decline and the same items come back by tracked, signature post at no charge.
Published rates, no hidden fees
The rates per gram on our Gold Prices page are the rates used in your offer. There are no assessment, handling or return-postage fees, and if you accept we reimburse the standard tracked postage you paid to send the parcel.
How your information is protected
ID and bank details are never requested by email. They are uploaded through your private My Gold Account or enclosed in a sealed envelope, stored in access-controlled storage, and ID images are deleted within 90 days of your transaction closing. Our privacy policy sets out exactly what we keep and for how long.
Real reviews and real payouts
We publish reviews only from customers who have completed a sale and given permission, and every payout we show is taken from a completed transaction. Read them on our reviews page.
A person you can reach
Email enquiries@mailyourgold.com.au, call 0469 838 242 or use the "Ask a question" button on any page. Our postal address is PO Box 5165, Mordialloc VIC 3195.